| Evaluating service quality of airline industry using hybrid best worst method and VIKOR |
35 |
| Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach |
35 |
| A study on the effects of social media marketing activities on brand equity and customer response in the airline industry |
26 |
| A hybrid MCDM and sustainability-balanced scorecard model to establish sustainable performance evaluation for international airports |
22 |
| An integrated MCDM model for improving airline operational and financial performance |
19 |
| A novel hybrid fuzzy DEA-Fuzzy MADM method for airlines safety evaluation |
19 |
| Airports evaluation and ranking model using Taguchi loss function, best-worst method and VIKOR technique |
17 |
| Voice of airline passenger: A text mining approach to understand customer satisfaction |
15 |
| Can we fly less? Evaluating the 'necessity' of air travel |
13 |
| Evaluating airline service quality using a combined fuzzy decision-making approach |
12 |
| Social media as a resource for sentiment analysis of Airport Service Quality (ASQ) |
12 |
| The impact of air transportation, railways transportation, and port container traffic on energy demand, customs duty, and economic growth: Evidence from a panel of low middle and high-income countries |
11 |
| Multi-attribute sustainability evaluation of alternative aviation fuels based on fuzzy ANP and fuzzy grey relational analysis |
11 |
| A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement |
11 |
| Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey |
10 |
| Passengers' intentions to use low-cost carriers: An extended theory of planned behavior model |
10 |
| A new direct demand model of long-term forecasting air passengers and air transport movements at German airports |
10 |
| A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong |
10 |
| Taking-off corporate social responsibility programs: An AHP application in airline industry |
10 |
| New methods for two-door airplane boarding using apron buses |
10 |
| How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value |
10 |
| An integrated approach to catering supplier selection using AHP-ARAS-MCGP methodology |
9 |
| An intelligent decision making approach for identifying and analyzing airport risks |
9 |
| Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews |
9 |
| EU ETS versus CORSIA - A critical assessment of two approaches to limit air transport's CO2 emissions by market-based measures |
9 |
| Airport competition: Reality or myth? |
9 |
| Fuzzy AHP approach to passenger aircraft type selection |
9 |
| An MCDM approach for selecting green aviation fleet program management strategies under multi-resource limitations |
8 |
| Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants |
8 |
| Network-based queuing model for simulating passenger throughput at an airport security checkpoint |
8 |
| Air connectivity in remote regions: A comprehensive review of existing transport policies worldwide |
8 |
| Customer-oriented optimization of the airplane boarding process |
8 |
| Health screening strategies for international air travelers during an epidemic or pandemic |
7 |
| Determining important attributes for assessing the attractiveness of airlines |
7 |
| The analysis of the cost-revenue production cycle efficiency of the Italian airports: A NSBM DEA approach |
7 |
| Nonlinear vector auto-regression neural network for forecasting air passenger flow |
6 |
| ARIMA plus GARCH plus Bootstrap forecasting method applied to the airline industry |
6 |
| Network performance and competitive impact of the single hub - A case study on Turkish Airlines and Emirates |
6 |
| Airport competition in Europe |
6 |
| Is spatial dispersal the dominant trend in air transport development? A global analysis for 2006-2015 |
6 |
| Multi-criteria weighted decision making for operational maintenance processes |
6 |
| An application of DEMATEL-ANP and PROMETHEE II approach for air traffic controllers' workload stress problem: A case of Mactan Civil Aviation Authority of the Philippines |
6 |
| Do air passengers behave differently to other regional travellers?: A travel mode choice model investigation |
6 |
| Multi-criteria decision making methods: Application in the aviation industry |
6 |
| Assessing customer citizenship behaviors in the airline industry: Investigation of service quality and value |
6 |
| Low-fare flights across the Atlantic: Impact of low-cost, long-haul trans-Atlantic flights on passenger choice of Carrier |
6 |
| What factors predict the type of person who is willing to fly in an autonomous commercial airplane? |
6 |
| Modelling the volatility of international visitor arrivals to New Zealand |
6 |
| How to grow brand post engagement on Facebook and Twitter for airlines? An empirical investigation of design and content factors |
5 |
| Evaluation of the effectiveness of an airport passenger and baggage security screening system |
5 |
