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Robot attractiveness and human emotional barriers: the effects of anthropomorphism in robot error situation
Author: Wang, Zhipeng; Liu, Pingqing
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2026; Vol. , Issue , pp. -. DOI: 10.1108/JSTP-06-2025-0207
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When digital transformation meets service innovation: unlocking the mechanisms and consequences of peer effect
Author: Liu, Bing; Cai, Yiting; Zhao, Feiyang; Ling, Yuhao; Yu, Fangzhou; Luo, Chaoliang
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2026; Vol. , Issue , pp. -. DOI: 10.1108/JSTP-07-2025-0261
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Task i-deals and professional service performance: knowledge collecting as mediator and role breadth self-efficacy as moderato
Author: Huang, Yufang; Yin, Yuqin
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2026; Vol. , Issue , pp. -. DOI: 10.1108/JSTP-02-2025-0063
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Investigating the influence of resource-capability bundles on firm performance in manufacturing servitizatio
Author: Cao, Fenghua; Zhu, Yue; Song, Wenyan
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2026; Vol. , Issue , pp. -. DOI: 10.1108/JSTP-03-2025-0079
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Lost in tasks: how workplace multitasking shapes employee moral awareness and service sabotage behavio
Author: Xie, Peng; Yang, Jianfeng; Tian, Fenfen
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2025; Vol. 35, Issue 3, pp. 420-439. DOI: 10.1108/JSTP-05-2024-0129
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Environmentally responsible behaviors in hospitality and tourism service employees: an application of complexity theor
Author: Han, Heesup; Baah, Nancy Grace; Kim, Seongseop (Sam); Chi, Xiaoting; Jung, Inyoung
Journal: JOURNAL OF SERVICE THEORY AND PRACTICE. 2025; Vol. , Issue , pp. -. DOI: 10.1108/JSTP-02-2024-0042
