| Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? |
31 |
| Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis |
17 |
| Let Me Imagine That for You: Transforming the Retail Frontline Through Augmenting Customer Mental Imagery Ability |
13 |
| Loyalty Formation for Different Customer Journey Segments |
11 |
| Why is Price Dispersion Higher Online than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion |
11 |
| Strategic Choice of Sales Channel and Business Model for the Hotel Supply Chain |
10 |
| The Language Backfire Effect: How Frontline Employees Decrease Customer Satisfaction through Language Use |
8 |
| Price Font Disfluency: Anchoring Effects on Future Price Expectations |
8 |
| See How Much We've Sold Already! Effects of Displaying Sales and Stock Level Information on Consumers' Online Product Choices |
7 |
| The Perfect Fit: The Moderating Role of Selling Cues on Hedonic and Utilitarian Product Types |
7 |
| A Packaging Visual-Gustatory Correspondence Effect: Using Visual Packaging Design to Influence Flavor Perception and Healthy Eating Decisions |
7 |
| Touching the Untouchable: Exploring Multi-Sensory Augmented Reality in the Context of Online Retailing |
7 |
| Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation |
7 |
| Retail Market Power in a Shopping Basket Model of Supermarket Competition |
7 |
| The Effect of Online Shopping Platform Strategies on Search, Display, and Membership Revenues |
6 |
| Small but Sincere: How Firm Size and Gratitude Determine the Effectiveness of Cause Marketing Campaigns |
6 |
| Mandatory Calorie Disclosure: A Comprehensive Analysis of Its Effect on Consumers and Retailers |
6 |
| New Hidden Persuaders: An Investigation of Attribute-Level Anchoring Effects of Product Recommendations |
5 |
| Feel the Music! Exploring the Cross-modal Correspondence between Music and Haptic Perceptions of Softness |
5 |
| Something Free or Something Off? A Comparative Study of the Purchase Effects of Premiums and Price Cuts |
5 |
| Retailer Categorization: How Store-Format Price Image Influences Expected Prices and Consumer Choices |
5 |
| How Does Web Personalization Create Value for Online Retailers? Lower Cash Flow Volatility or Enhanced Cash Flows |
4 |
| Why Museological Merchandise Displays Enhance Luxury Product Evaluations: An Extended Art Infusion Effect |
4 |
| Couponing Strategies in Competition Between a National Brand and a Private Label Product |
4 |
| Breathing Down Your Neck! The Impact of Queues on Customers Using a Retail Service |
3 |
| Appreciating Anonymity: An Exploration of Embarrassing Products and the Power of Blending In |
3 |
| Perceived Product Sizes in Visually Complex Environments |
3 |
| When Beauty Backfires: The Effects of Server Attractiveness on Consumer Taste Perceptions |
3 |
| Sensory Aspects of Retailing: Theoretical and Practical Implications |
2 |
| Effect of Store Brand Introduction on Channel Price Leadership: An Empirical Investigation |
2 |
| The Case for Compatibility: Product Attitudes and Purchase Intentions for Upper versus Lowercase Brand Names |
2 |
| The Effects of Voluntary Versus Mandatory Menu Calorie Labeling On Consumers' Retailer-Related Responses |
2 |
| Do Mystery Shoppers Really Predict Customer Satisfaction and Sales Performance? |
2 |
| By-Brand or By-Category? The Effect of Display Format on Brand Extension Evaluation |
1 |
| Sensitivity to Ulterior Motives in Retail Settings: The Moderating Role of Dual-Identity versus Sole-Identity Consumers |
1 |
| The Effects of Retail Banner Standardization on the Performance of Global Retailers |
1 |
| Strategic information management in a distribution channel |
1 |
| The Color of Choice: The Influence of Presenting Product Information in Color on the Compromise Effect |
1 |
| Family Ties that B(l)ind: Do Family-Owned Franchisees Have Lower Financial Performance than Nonfamily-Owned Franchisees? |
1 |
| Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation |
1 |
| Look but Don't Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior |
1 |
| Is a $200 Nordstrom Gift Card Worth More or Less Than a $200 Gap Gift Card? The Asymmetric Valuations of Luxury Gift Cards |
1 |
| The Effects of Search-Related and Purchase-Related Mobile App Additions on Retailers' Shareholder Wealth: The Roles of Firm Size, Product Category, and Customer Segment |
1 |
| Store Manager-Store Performance Relationship: A Research Note |
1 |
| Innovation Cloning: The Introduction and Performance of Private Label Innovation Copycats |
1 |
| The Cake Looks Yummy on the Shelf up There: The Interactive Effect of Retail Shelf Position and Consumers' Personal Sense of Power on Indulgent Choice |
0 |
| Retailer Dominance and Quality Variation: Observations and a Theoretical Explanation |
0 |
| Self-Control and Touch: When Does Direct Versus Indirect Touch Increase Hedonic Evaluations and Consumption of Food |
0 |
| The power of consumption-imagery in communicating retail-store deals |
0 |
| The Way the Wind Blows: Direction of Airflow Energizes Consumers and Fuels Creative Engagement |
0 |
