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Measuring creativity: role of service quality management, knowledge sharing and social interaction
Author: Lin, Xiang-Qian; Chen, You-Cheng; Liu, Chih-Hsing; Li, Yong-Quan
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 1-2, pp. 1-18. DOI: 10.1080/14783363.2021.2021800
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How do businesses achieve sustainable success and improve the quality of products in the green competitive era?
Author: Hu, Chun; Xu, Zeyu; Chen, Shijun
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 3-4, pp. 496-514. DOI: 10.1080/14783363.2022.2071693
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A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management
Author: Liu, Yishu; Chen, Zhong
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 5-6, pp. 515-537. DOI: 10.1080/14783363.2022.2071694
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The impact of COVID-19 on the service business industry: insights from a bibliometric review
Author: Chen, Shuixia; Xu, Zeshui; Skare, Marinko
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 5-6, pp. 580-614. DOI: 10.1080/14783363.2022.2078188
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The impact of government policies on place branding performance: evidence from China
Author: Zhou, Hui; Zhang, Yueyi; Zhou, Li
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 5-6, pp. 712-742. DOI: 10.1080/14783363.2022.2092469
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Research on the impact of consumer forgiveness on consumer continuous trust
Author: Wei, Jiahua; Zhu, Sai; Lu, Hui; Li, Chao; Hou, Zhiping; Zhou, Xiaorui
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 5-6, pp. 692-711. DOI: 10.1080/14783363.2022.2092468
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Corporate social responsibility and firm performance
Author: Khan, Inayat; Jia, Ming; Lei, Xue; Niu, Ruiyang; Khan, Javed; Tong, Zelin
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 5-6, pp. 672-691. DOI: 10.1080/14783363.2022.2092467
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Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria
Author: Shuaib, Kabir Musa; He, Zhen
Journal: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2023; Vol. 34, Issue 7-8, pp. 894-929. DOI: 10.1080/14783363.2022.2138313
