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Pre-service recovery: impact on customer satisfaction and acceptable waiting time
Author: Qin, Jin; Xu, Fengqin; Wang, Rui
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. 43, Issue 1-2, pp. 64-84. DOI: 10.1080/02642069.2019.1667979
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Can brand anthropomorphism trigger emotional brand attachment?
Author: Ma, Jianfeng; Tu, Hongwei; Zhou, Xing; Niu, Wanjie
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. 43, Issue 7-8, pp. 555-578. DOI: 10.1080/02642069.2021.2012163
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Anthropomorphize service robots: the role of human nature traits
Author: Lv, Linxiang; Huang, Minxue; Huang, Ruyao
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. 43, Issue 3-4, pp. 213-237. DOI: 10.1080/02642069.2022.2048821
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Task stressors, team reflexivity, and proactive customer service performance
Author: Ali, Ahsan; Khan, Ali Nawaz
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. , Issue , pp. -. DOI: 10.1080/02642069.2023.2197221
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Antecedents of destination advocacy using symmetrical and asymmetrical modeling techniques
Author: Ali, Faizan; Turktarhan, Gozde; Chen, Xianglan; Ali, Murad
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. 43, Issue 7-8, pp. 475-496. DOI: 10.1080/02642069.2022.2146098
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Dispositional awe, meaning in life, and socially responsible consumption
Author: Hu, Jing
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. , Issue , pp. -. DOI: 10.1080/02642069.2022.2154757
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Leaders' knowledge hiding and front-line employee service sabotage
Author: Zulfiqar, Salman; Garavan, Thomas; Huo, Chunhui; Akhtar, Muhammad Waheed; Sarwar, Binesh
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. , Issue , pp. -. DOI: 10.1080/02642069.2023.2180499
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Metaverse for climbing the ladder toward 'Industry 5.0' and 'Society 5.0'?
Author: Tlili, Ahmed; Huang, Ronghuai; Kinshuk
Journal: SERVICE INDUSTRIES JOURNAL. 2023; Vol. 43, Issue 3-4, pp. 260-287. DOI: 10.1080/02642069.2023.2178644
