| A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment |
19 |
| Psychological contract breach and service innovation behavior: psychological capital as a mediator |
11 |
| Antecedents of customer participation in business ecosystems: evidence of customers' psychological ownership in Facebook |
6 |
| Quality management as a driver of innovation in the service industry |
6 |
| Motivation triggers for customer participation in value co-creation |
6 |
| Value logics for service innovation: practice-driven implications for service-dominant logic |
5 |
| Effects of key value co-creation elements in the healthcare system: focusing on technology applications |
5 |
| A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults |
5 |
| Alleviating job stress to improve service employee work affect: the influence of rewarding |
5 |
| Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types |
4 |
| From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance |
4 |
| A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains |
4 |
| Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation |
4 |
| Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator |
4 |
| The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites |
4 |
| Determinants of export performance: differences between service and manufacturing SMEs |
4 |
| Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory |
3 |
| A network text analysis of published papers in service business, 2007-2017: research trends in the service sector |
3 |
| Innovation type and external knowledge search strategies in KIBS: evidence from Canada |
3 |
| A peer-to-peer (P2P) platform business model: the case of Airbnb |
3 |
| A value co-creation model in brand tribes: the effect of luxury cruise consumers' power perception |
3 |
| Online travel information value and its influence on the continuance usage intention of social media |
3 |
| Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator |
3 |
| Study abroad programs as a service convergence: an international marketing approach |
3 |
| Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry |
3 |
| Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness |
3 |
| Developing a new conceptual framework for experience and value creation |
2 |
| Test of an integrative model of travel-related social media users' switching intentions |
2 |
| Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms |
2 |
| Impact of operational innovations on customer loyalty in the healthcare sector |
2 |
| Strategic alternatives for tourism companies to overcome times of crisis |
2 |
| The effect of service providers' facial hair on restaurant customers' perceptions |
2 |
| How to explain service failure? Impacts of justifications |
2 |
| Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers' behavior data |
2 |
| A predictive investigation of first-time customer retention in online reservation services |
2 |
| Analyzing relationship quality and its contribution to consumer relationship proneness |
2 |
| Cost-efficient co-creation of knowledge intensive business services |
2 |
| Can error management culture increase work engagement in hotels? The moderating role of gender |
2 |
| How to boost frontline employee service recovery performance: the role of cultural intelligence |
2 |
| Multi-factor service design: identification and consideration of multiple factors of the service in its design process |
2 |
| Dysfunctional customer behavior: conceptualization and empirical validation |
2 |
| Adolescents' perceptions of mother-father dominance in family vacation decisions: a 25-society study |
2 |
| From retail innovation and image to loyalty: moderating effects of product type |
2 |
| Emotional contagion and collective commitment among leaders and team members in deluxe hotel |
1 |
| An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy |
1 |
| Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach |
1 |
| The role of customer operant resources in health care value creation |
1 |
| Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance |
1 |
| Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working |
1 |
| Two-sided effects of customer participation: roles of relationships and social-interaction values in social services |
1 |
