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The gift of politeness: customer courtesy and employees' service adaptive behavior in the hospitality industr
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Journal: SERVICE BUSINESS. 2026; Vol. 20, Issue 2, pp. -. DOI: 10.1007/s11628-026-00612-x
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Exploring passenger preferences for technology- and non-technology-based services in the airport journe
Author: Hwang, Jinsoo; Choi, Sooyoung; Su, Xinwei; Lee, Keunjae; Kim, Insin
Journal: SERVICE BUSINESS. 2026; Vol. 20, Issue 1, pp. -. DOI: 10.1007/s11628-026-00607-8
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Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failure
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Journal: SERVICE BUSINESS. 2026; Vol. 20, Issue 1, pp. -. DOI: 10.1007/s11628-026-00603-y
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Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation (vol 18, pg 523, 2024
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Journal: SERVICE BUSINESS. 2025; Vol. 19, Issue 1, pp. -. DOI: 10.1007/s11628-024-00576-w
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Investigating the effect of AI service quality on consumer well-being in retail contex
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Journal: SERVICE BUSINESS. 2025; Vol. 19, Issue 1, pp. -. DOI: 10.1007/s11628-024-00575-x
