| An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research |
121 |
| Customer experience management in hospitality A literature synthesis, new understanding and research agenda |
48 |
| Exploring customer experiences with robotics in hospitality |
45 |
| Business intelligence and big data in hospitality and tourism: a systematic literature review |
40 |
| A retrospective view of electronic word-of-mouth in hospitality and tourism management |
34 |
| Poster child and guinea pig - insights from a structured literature review on Airbnb |
32 |
| Emerging themes and theories in the sharing economy: a critical note for hospitality and tourism |
30 |
| The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry |
29 |
| Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages |
28 |
| Brand strategies in social media in hospitality and tourism |
27 |
| Using partial least squares structural equation modeling in hospitality and tourism: Do researchers follow practical guidelines? |
26 |
| The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users |
26 |
| Use of dynamic pricing strategies by Airbnb hosts |
24 |
| Extending the theory of planned behavior to understand consumers' intentions to visit green hotels in the Chinese context |
23 |
| Motivate to innovate: How authentic and transformational leaders influence employees' psychological capital and service innovation behavior |
23 |
| When co-creation pays: stimulating engagement to increase revenues |
21 |
| Frontline employees' high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry |
21 |
| Convergent validity assessment of formatively measured constructs in PLS-SEM: On using single-item versus multi-item measures in redundancy analyses |
21 |
| Cross-cultural differences in adopting mobile augmented reality at cultural heritage tourism sites |
20 |
| Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty |
20 |
| What makes hotel online reviews credible?: An investigation of the roles of reviewer expertise, review rating consistency and review valence |
19 |
| Supervisor support and turnover in hotels: Does subjective well-being mediate the relationship? |
19 |
| Collaborative innovation in tourism and hospitality: a systematic review of the literature |
19 |
| Job satisfaction research in the field of hospitality and tourism |
19 |
| Emotions as core building blocks of an experience |
19 |
| Determinants of employees' innovative behavior |
18 |
| Towards green experiential loyalty Driving from experiential quality, green relationship quality, environmental friendliness, green support and green desire |
17 |
| Progression and development of information and communication technology research in hospitality and tourism A state-of-the-art review |
17 |
| Social capital, knowledge sharing and innovation of small- and medium-sized enterprises in a tourism cluster |
16 |
| Building employees' organizational citizenship behavior for the environment: The role of environmentally-specific servant leadership and a moderated mediation mechanism |
15 |
| High-performance work practices and hotel employee outcomes: The mediating role of career adaptability |
15 |
| Using Facebook for travel decision-making: an international study of antecedents |
14 |
| Decoding behavioural responses of green hotel guests A deeper insight into the application of the theory of planned behaviour |
14 |
| Achieving engagement among hospitality employees: a serial mediation model |
14 |
| Measuring host sincerity: scale development and validation |
14 |
| Value co-creation on social media Examining the relationship between brand engagement and display advertising effectiveness for Chinese hotels |
13 |
| Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters |
13 |
| Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations An application of fsQCA |
13 |
| Drivers of consumers' behavioral intention toward green hotels |
13 |
| Service innovativeness and tourism customer outcomes |
13 |
| Implementing social customer relationship management A process framework and implications in tourism and hospitality |
12 |
| CSR adoption in the multinational hospitality context A review of representative research and avenues for future research |
12 |
| Exploring the antecedents of sustainable tourism development |
12 |
| Value destruction in exaggerated online reviews: The effects of emotion, language, and trustworthiness |
12 |
| Abusive supervision and hospitality employees' helping behaviors: The joint moderating effects of proactive personality and ability to manage resources |
12 |
| Multisensory experience for enhancing hotel guest experience Empirical evidence from big data analytics |
12 |
| To help or not to help: antecedents of hotel employees' organizational citizenship behavior |
12 |
| Mapping the intellectual structure of research on human resources in the tourism and hospitality management scientific domain Reviewing the field and shedding light on future directions |
12 |
| An examination of the perceived value of organic dining |
12 |
| 30 years of contemporary hospitality management Uncovering the bibliometrics and topical trends |
11 |
