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A reflection on the Great Resignation in the hospitality and tourism industry
Author: Liu-Lastres, Bingjie; Wen, Han; Huang, Wei-Jue
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 235-249. DOI: 10.1108/IJCHM-05-2022-0551
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The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective
Author: Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 46-63. DOI: 10.1108/IJCHM-11-2021-1417
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Daily hotel demand forecasting with spatiotemporal features
Author: Huang, Liyao; Li, Cheng; Zheng, Weimin
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 26-45. DOI: 10.1108/IJCHM-12-2021-1505
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Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention
Author: Lin, Bingna; Wang, Saerom; Fu, Xiaoxiao; Yi, Xiaoli
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 137-158. DOI: 10.1108/IJCHM-01-2022-0099
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Author: Xu, Angela J.; Zhu, Ting Ting; Loi, Raymond; Chow, Cheris W. C.
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 218-234. DOI: 10.1108/IJCHM-11-2021-1413
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Author: Nie, Ru-xin; Chin, Kwai-sang; Tian, Zhang-peng; Wang, Jian-qiang; Zhang, Hong-yu
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 159-185. DOI: 10.1108/IJCHM-12-2021-1474
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The mobilization of employees' psychological resources: how servant leadership motivates pro-customer deviance
Author: Hu, Jiajing; Xiong, Lin; Zhang, Mengying; Chen, Chen
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. 35, Issue 1, pp. 115-136. DOI: 10.1108/IJCHM-02-2022-0198
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Linking customer mistreatment to employees' helping behaviour: a self-efficacy perspective of autonomous and dependent helping
Author: Wu, Haibo; Chen, Mengsang; Wang, Xiaohui
Journal: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 2023; Vol. , Issue , pp. -. DOI: 10.1108/IJCHM-12-2021-1491
