| Artificial Intelligence in Service |
126 |
| Actor Engagement in Networks: Defining the Conceptual Domain |
29 |
| The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research |
22 |
| The Value of Codesign: The Effect of Customer Involvement in Service Design Teams |
21 |
| Gaining Customer Experience Insights That Matter |
20 |
| Archetypes of Service Innovation: Implications for Value Cocreation |
19 |
| Service Robots: Drivers of Perceived Responsibility for Service Outcomes |
16 |
| Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development |
15 |
| Feed People First: A Service Ecosystem Perspective on Innovative Food Waste Reduction |
15 |
| Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning |
14 |
| Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others |
14 |
| Absorbing Customer Knowledge: How Customer Involvement Enables Service Design Success |
13 |
| How Does Innovation Emerge in a Service Ecosystem? |
13 |
| Organizational Transformation Through Service Design: The Institutional Logics Perspective |
11 |
| The Differential Effects of Online Peer Review and Expert Review on Service Evaluations: The Roles of Confidence and Information Convergence |
11 |
| The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery |
9 |
| The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts |
9 |
| Sharing Goods? Yuck, No! An Investigation of Consumers' Contamination Concerns About Access-Based Services |
8 |
| The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated |
8 |
| Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects |
8 |
| The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery9 |
7 |
| Paying Before or Paying After? Timing and Uncertainty in Pay-What-You-Want Pricing |
7 |
| Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services |
7 |
| Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions |
7 |
| Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model |
6 |
| Toxic Collaborations: Co-Destroying Value in the B2B Context |
6 |
| When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation |
6 |
| Customer Interaction and Innovation in Hybrid Offerings: Investigating Moderation and Mediation Effects for Goods and Services Innovation |
6 |
| Diversification, Branding, and Performance of Professional Service Firms |
6 |
| Experiential Purchase Quality: Exploring the Dimensions and Outcomes of Highly Memorable Experiential Purchases |
5 |
| Access-Based Services for the Base of the Pyramid |
5 |
| Businesses Beware: Consumer Immoral Retaliation in Response to Perceived Moral Violations by Companies |
4 |
| An Examination of Construal Effects on Price Perceptions in the Advance Selling of Experience Services |
4 |
| An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments |
4 |
| Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure |
4 |
| Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery |
4 |
| All That Glitters Is Not Gold: The Penalty Effect of Conspicuous Consumption in Services and How It Changes With Customers and Contexts |
4 |
| Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter? |
3 |
| Positive Customer Churn: An Application to Online Dating |
3 |
| A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters |
3 |
| Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Trade-Offs in Services |
3 |
| Peer Engagement Behaviors: Conceptualization and Research Directions |
3 |
| Design Antecedents of Telepresence in Virtual Service Environments |
2 |
| The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective |
2 |
| Short- and Long-Term Effects of Nonconsciously Processed Ambient Scents in a Servicescape: Findings From Two Field Experiments |
2 |
| Selling Painful Yet Pleasurable Service Offerings: An Examination of Hedonic Appeals |
2 |
| The Effect of a Service Provider's Competitive Market Position on Churn Among Flat-Rate Customers |
2 |
| Shifting the Blame: How Surcharge Pricing Influences Blame Attributions for a Service Price Increase |
1 |
| The Staging of Contested Servicescapes |
1 |
| The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services |
1 |
