| What do Airbnb users care about? An analysis of online review comments |
69 |
| The effect of green human resource management on hotel employees' eco-friendly behavior and environmental performance |
64 |
| Effects of tourists' local food consumption value on attitude, food destination image, and behavioral intention |
53 |
| Airbnb's effect on hotel sales growth |
45 |
| Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb |
43 |
| Developing and validating a service robot integration willingness scale |
42 |
| Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews |
42 |
| Value co-creation in a sharing economy: The end of price wars? |
41 |
| Smart hospitality-Interconnectivity and interoperability towards an ecosystem |
37 |
| Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty |
35 |
| The sharing economy and the future of the hotel industry: Transaction cost theory and platform economics |
34 |
| Antecedents and consequences of customer brand engagement in integrated resorts |
31 |
| Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops |
30 |
| Digital marketing strategies, online reviews and hotel performance |
30 |
| A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce |
30 |
| Food and gastronomy research in tourism and hospitality: A bibliometric analysis |
29 |
| Humanize your business. The role of personal reputation in the sharing economy |
29 |
| The theory of planned behavior and the norm activation model approach to consumer behavior regarding organic menus |
29 |
| Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction |
29 |
| Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry's brand performance |
28 |
| The sharing economy and digital discrimination: The case of Airbnb |
27 |
| Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning |
27 |
| Water conservation and waste reduction management for increasing guest loyalty and green hotel practices |
26 |
| Psychological factors influencing customers' acceptance of smartphone diet apps when ordering food at restaurants |
25 |
| Peer-to-peer interactions: Perspectives of Airbnb guests and hosts |
25 |
| Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees |
25 |
| Incorporating a gender approach in the hospitality industry: Female executives' perceptions |
24 |
| Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support |
24 |
| Transformational leadership and employee performance: The role of identification, engagement and proactive personality |
23 |
| Online CSR communication in the hotel industry: Evidence from small hotels |
23 |
| Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information |
23 |
| On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels |
22 |
| Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age |
22 |
| What makes you choose Airbnb again? An examination of users' perceptions toward the website and their stay |
22 |
| The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience |
21 |
| Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? |
21 |
| Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers |
21 |
| Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy? |
21 |
| In Airbnb we trust: Understanding consumers' trust-attachment building mechanisms in the sharing economy |
21 |
| A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for 'luminaries' special issue of International Journal of Hospitality Management) |
20 |
| How psychological and contextual factors contribute to travelers' propensity to choose green hotels? |
20 |
| Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness |
19 |
| To waste or not to waste: Exploring motivational factors of Generation Z hospitality employees towards food wastage in the hospitality industry |
19 |
| Building loyalty through reward programs: The influence of perceptions of fairness and brand attachment |
19 |
| Innovation, sustainable HRM and customer satisfaction |
19 |
| Modeling consumer distrust of online hotel reviews |
19 |
| Positive and negative eWOM motivations and hotel customers' eWOM behavior: Does personality matter? |
18 |
| The role of language in the online evaluation of hospitality service encounters: An empirical study |
18 |
| Why should hotels go green? Insights from guests experience in green hotels |
18 |
| Gender Matters in Hospitality (invited paper for 'luminaries' special issue of International Journal of Hospitality Management) |
18 |
