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Why can customer incivility be contagious in the service context? A resource scarcity perspective
Author: Zhan, Xiaojun; Guo, Yirong; Yang, Yang; Li, Zhicheng; Li, Xue
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 109, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103418
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Why do they slack off in teamwork? Understanding frontline hospitality employees? social loafing when faced with exploitative leadership
Author: Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 109, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103420
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Optimal pricing strategies for Airbnb when competing with incumbents on two sides
Author: Zheng, Qing; Ke, Da; Li, Xuan
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103392
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The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China
Author: Zhang, Jinhua; Huang, Rong; Chen, Qian; Zhao, Guoqing
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103354
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A natural apology is sincere: Understanding chatbots? performance in symbolic recovery
Author: Zhang, Jiemin; Zhu, Yimin; Wu, Jifei; Yu-Buck, Grace Fang
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103387
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Does bullying reduce occupational commitment in hospitality employees? Mixed empirical evidence from resource conservation theory and embodied cognition perspectives
Author: Xiang, Keheng; Liu, Jie; Qiao, Guanghui; Gao, Fan; Zhang, HuanZhou
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103365
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How positive do testimonials on a restaurant website need to be? Impact of positivity of testimonial reviews on customers? decision-making
Author: Shin, Seunghun; Shin, Hyejo Hailey; Gim, Jaehee
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103382
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Managing hospitality employee cyberloafing: The role of empowering leadership
Author: Peng, Jian; Nie, Qi; Chen, Xiao
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 2023; Vol. 108, Issue , pp. -. DOI: 10.1016/j.ijhm.2022.103349
