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The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovatio
Author: Wu, Qiong; Yang, Kunyu; Chen, Keyu; Zhou, Qiwei; Cormican, Kathryn
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2663442
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The impact of virtual digital human interactivity on customer's continuance usage intention: a cognitive and emotional perspectiv
Author: Huang, Yingying; Jiao, Jin
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2642016
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The effect of hotel digital leadership on employee digital voice: a social cognitive theory perspectiv
Author: Li, Wanting; Zhang, Jiangchi; Xie, Chaowu; Huang, Songshan (Sam)
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2647245
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The impact of chatbot communication style on switching intention of consumer in hospitality: the moderating role of social perceptio
Author: Li, Wenxue; Zhu, Zhenzhong; Shan, Minghui; Zhao, Xiaowen; Liu, Fu
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2642900
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How humanoid chatbot interaction quality builds trust and loyalty in hospitality? A mixed-method approac
Author: Jamil, Khalid; Anwar, Aliya; Mustafa, Sohaib
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2614407
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Examining the interactive effects of service robot failure types and response methods on consumer forgivenes
Author: Zhu, Zhangxiang; Huang, Lin; Wu, Wei; Zhao, Yaxin; Tang, Binli
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2623404
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When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recover
Author: Li, Jiaxuan; Han, Mingxing; Yuan, Qinjian
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2623405
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Self-esteem or blame? How do customers' protective face orientation and attribution of responsibility affect food waste reduction
Author: Li, Tianyu; Yin, Jie; Ni, Yensen
Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2628036