| A systematic review of peer-to-peer (P2P) accommodation sharing research from 2010 to 2016: progress and prospects from the multi-level perspective |
33 |
| Residents' impact perceptions of and attitudes towards tourism development: a meta-analysis |
23 |
| A comprehensive review of mobile technology use in hospitality and tourism |
22 |
| Investigating the Impact of Customer Brand Identification on Hospitality Brand Loyalty: A Social Identity Perspective |
21 |
| Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants |
16 |
| Social customer relationship management: An integrated conceptual framework |
16 |
| Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research |
16 |
| What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing |
15 |
| A methodological framework to assess social media strategies of event and destination management organizations |
13 |
| Frontline hotel employees' psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance |
13 |
| Impacts of authenticity, degree of adaptation and cultural contrast on travellers' memorable gastronomy experiences |
13 |
| Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy |
12 |
| The Implementation of Green Marketing Tools in Rural Tourism: The Readiness of Tourists? |
11 |
| Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy |
11 |
| From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry |
11 |
| Antecedents and Outcomes of Lifestyle Hotel Brand Attachment and Love: The case of Gen Y |
10 |
| Examination of motivations and attitudes of peer-to-peer users in the accommodation sharing economy |
10 |
| Impact of the antecedents of electronic word of mouth on consumer based brand equity: a study on the hotel industry |
10 |
| Determinants of medical tourism destination selection process |
9 |
| A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects |
9 |
| Gender Differences in Instagram Hashtag Use |
9 |
| User-generated-content versus marketing-generated-content: personality and content influence on traveler's behavior |
9 |
| Predicting hotel book intention: The influential role of helpfulness and advocacy of online reviews |
8 |
| The impact of coping strategies on occupational stress and turnover intentions among hotel employees |
8 |
| Examining an extended technology acceptance model with experience construct on hotel consumers? adoption of mobile applications |
8 |
| Impact of brand experience on loyalty |
8 |
| Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand cafe industry |
8 |
| Identifying hotel competitiveness based on hotel feature ratings |
7 |
| Sustainability research in the hotel industry: Past, present, and future |
7 |
| e-Social Influence and Customers' Behavioral Intentions on a Bed and Breakfast Website |
7 |
| Determinants of dining satisfaction |
7 |
| Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in macau: a moderated mediation analysis |
7 |
| Generational Profiles in Value Co-Creation Interactions |
7 |
| Consumer-Generated Reviews on Social Media and Brand Relationship Outcomes in the Fast-Food Chain Industry |
7 |
| Impacts of social capital and knowledge acquisition on service innovation: an integrated empirical analysis of the role of shared values |
6 |
| Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts |
6 |
| Employee Attractiveness and Customers' Service Failure Perceptions |
6 |
| Diversity management: What are the leading hospitality and tourism companies reporting? |
6 |
| Authorship Trends, Collaboration Patterns, and Co-Authorship Networks in Lodging Studies (1990-2016) |
6 |
| Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews |
6 |
| Impact of hotels? sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory |
6 |
| Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty |
6 |
| Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees |
6 |
| Impact of experience on emotional well-being and loyalty |
6 |
| Moderating effects of social support on job stress and turnover intentions |
6 |
| The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy |
6 |
| Impact of functional/cognitive and emotional advertisements on image and repurchase intention |
5 |
| The role of effective communication and trustworthiness in determining guests' loyalty |
5 |
| The Influence of Food Aromas on Restaurant Consumer Emotions, Perceptions, and Purchases |
5 |
| Factors Influencing Hotels' Online Prices |
5 |
